Billing – support center

Billing

I’ve been charged twice. What should I do?

You have two options:

How can I view or download my invoices?

Simply log in to your Member’s Area and navigate to the Invoices tab to view or download billing details.

Can I reactivate my account after cancellation?

Yes! You can:

How do refunds work for Apple iTunes purchases?

Refunds for iTunes subscriptions are handled by Apple. Please visit:

What about refunds for Play Store subscriptions?

Google handles all refunds for Play Store purchases. Visit:

Can I upgrade my plan while my current one is active?

Yes, you can upgrade your plan anytime. To avoid billing conflicts, we recommend contacting our support team via live chat or email.

How does the money-back guarantee work?

Submit your refund request from the Member’s Area under your active subscription. Refunds are processed according to our policy.

How do I pay an outstanding invoice?

Log into your Member’s Area and choose your preferred payment method under the Invoices tab.

How do I cancel an unpaid invoice?

Join us on live chat or email [email protected] to cancel your pending invoice.

Can I undo a cancellation request?

Yes. If you’d like to continue using UncensorVPN, contact our support team via chat or email and we’ll reactivate your account.

Can I change my subscription term?

Yes. Just reach out to us via live chat or email [email protected] to update your billing cycle.

Can I change my payment method?

Yes. Contact us via live chat or email and our team will help you switch to a new payment method.

How can we help you?